Stats from the Veterinary Industry Tracker powered by Vetsource and AVMA
June 8-14, 2025
A recent survey of more than 1,000 U.S. consumers has revealed that consumer e-commerce preferences have shifted since 2022, with cost of delivery now the number one priority.
According to McKinsey & Company, U.S. e-commerce grew 18% annually between 2019 and 2023. However, annual e-commerce growth has slowed since 2023 to about 6%. As consumers face new economic concerns, practices can help provide the best client experience by keeping the latest consumer preferences in mind.
The McKinsey survey found:
- Since 2022, speed of delivery has shifted from the number one consumer consideration to the number five priority, falling behind cost of delivery, transparency of shipping, flexibility and ease of returns, and choice of delivery location.
- 90% of consumers are willing to wait two or three days for deliveries, especially if they can avoid shipping costs as a result.
- 90% are likely to abandon shopping carts that include high shipping costs.
- More than 95% prefer free shipping with standard delivery over paid shipping with expedited delivery.
- 50% are unwilling to pay anything for shipping, regardless of delivery speed.
- More than 65% are likely to abandon an online shopping cart if the return policy is inflexible.
- About 45% prefer to have online shipments delivered to locations other than their home, including delivery lockers and brick-and-mortar stores.
- 70% say it’s important to be able to schedule delivery times.
Read the full survey results [1].
Veterinary practices can leverage Vetsource’s AutoShip feature to meet their clients’ e-commerce expectations. Through the practice’s online store, pet owners can create AutoShip orders, manage their delivery schedule, and receive regular shipping updates during transit. And, most AutoShip orders ship free within the contiguous U.S. Learn more about Vetsource’s online pharmacy [2].
Check out the Veterinary Industry Tracker [3] for daily stats.
| 0.0% Revenue YoY (Last Week) |
-4.6% Visits YoY (Last Week) |
Veterinary industry revenue remained flat last week at 0.0% year over year, down from 0.1% the week prior. Year-over-year visits dropped from -3.7% the previous week to -4.6%.
 -8.6%Heartworm YoY |
-8.7% Flea/Tick YoY |
 +1.2%Services YoY |
-3.6% Products YoY |
Year-over-year parasiticide purchases continued to fall last week. Heartworm was -8.6% and flea/tick was -8.7%, declines from -8.3% and -8.2% respectively the week prior. Service revenue dropped slightly from 1.4% to 1.2%, while product revenue changed from -3.9% to -3.6%.
| +2.2% Revenue YoY (Last 12 Months) |
-2.9% Visits YoY (Last 12 Months) |
The rolling 14-day trendline showed revenue trending slightly downward and visits holding fairly steady over the past month.
| 6,048 Practices |
2.2M Revenue per Practice (Last 12 Months) |
10.2K Visits per Practice (Last 12 Months) |
Maine saw the most revenue growth again last week at 5.8% year over year, followed by Massachusetts at 5.2%. Oregon and Iowa experienced the smallest declines in year-over-year visits, coming in at -0.1% and -0.4% respectively.
*Numbers are subject to change based on data availability and PIMS adjustments.
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| LEARN MORE » [4] |